Before install the new drivers, Easy Driver Pro backs up your existing DVD-RW Drivers and settings to create a restore point just in case one of the DVD-RW Drivers turns out to still be incompatible. Easy Driver Pro updates your DVD-RW Drivers, based on the scan, and matches to the latest most compatible versions. The Dell External USB Slim DVD +/– RW Optical Drive is a plug and play disc burning and disc playing solution that you can use with a USB port. Preview Mode is on. Click here to exit and refresh page. This page contains information about installing the latest HP DVD-RW driver downloads using the HP (Hewlett Packard) Driver Update Tool. HP DVD-RW drivers are tiny programs that enable your CD-DVD Burner hardware to communicate with your operating system software.
Check with the Dell Support, their on-line documentation, drivers/firmware, diagnostics, and ask in their forums for known issues.
Dell Support
http://support.dell.com/
Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more
http://support.dell.com/support/index.aspx?c=us&l=en&s=dhs
Dell Forums
http://en.community.dell.com/forums/
Dell PC Diagnostics
http://www.dell.com/support/Diagnostics/us/en/19/Check the cabling to be sure nothing has come loose.
Check this :
WINKEY + X OR place the mouse in the lower left corner and Right Click - Command Prompt (ADMIN)
Enter the below (or COPY and PASTE ) :
reg.exe add 'HKLMSystemCurrentControlSetServicesatapiController0' /f /v EnumDevice1 /t REG_DWORD /d 0x00000001
REBOOT
(from AtishayMSFT)
1. Control Panel - Troubleshooting - Hardware and Sound - Configure a Device.
See if that troubleshooter helps.
2. Control Panel - Device Manager - DVD-CD drivers - Right Click the drive -
Driver Tab - Uninstall the drive - then restart the computer
3. See if this helps - use the 'Manual' methods
Your CD or DVD drive is not recognized by Windows or other programs
https://support.microsoft.com/en-us/kb/314060
More expert help with CD/DVD drive issues available here :
Forums - a lot of real expert help
http://club.myce.com/
CD/DVD units
Hp Dvd-rw Driver Download
http://club.myce.com/f61/Hope this helps.
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Dvd-rw Driver Update
Rob Brown - Microsoft MVP